Frequently Asked Questions

Q: Who do you supply?
A: We supply registered businesses only, including independent retailers, online resellers and trade buyers across the UK and Europe. We do not sell directly to consumers.

Q: How can I open a trade account?
A: Simply complete our Request a Trade Account form. Our team will review your details and respond within one business day.

Q: What documents do you provide with orders?
A: All orders are supplied with VAT invoices.

Q: Are you VAT registered?
A: Yes, EH Online (UK) Ltd is VAT registered in the United Kingdom (VAT No: GB406254225). We are also EORI enabled for imports and exports.

Q: Do you accept suppliers?
A: Yes — we’re always looking to expand our supplier network. If you have genuine, branded stock available, please visit our Become a Supplier page.

Q: Where are you based?
A: We are based in Essex, United Kingdom. All stock is held and shipped from within the UK.

Q: What payment terms do you offer?
A: Standard terms are bank transfer prior to dispatch.