Privacy Policy

EH Online (UK) Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect information when you interact with our website and services.

1. Company Information

  • EH Online (UK) Ltd

  • Registered in England & Wales, Company No: 13633693

  • VAT No: GB406254225

  • ICO Registered

  • Contact: info@ehonline.co.uk

2. Information We Collect

We may collect and process the following information:

  • Contact details you provide (name, email, phone, company details) when filling out forms or contacting us.

  • Files you choose to upload (e.g. line lists, catalogues).

  • Technical data such as IP address, browser type, and site usage (via cookies/analytics).

3. How We Use Your Information

We use your information to:

  • Respond to trade or supplier enquiries.

  • Process applications for trade accounts.

  • Manage our business relationship with clients and suppliers.

  • Comply with legal, tax, and regulatory obligations.

4. Sharing of Data

We do not sell or rent your personal data.
We may share data with:

  • Service providers (e.g. email hosting, website hosting, analytics).

  • Legal, tax, or regulatory authorities if required by law.

5. Data Retention

We keep data only as long as necessary for business and legal purposes. Enquiry data may be retained for up to 6 years in line with accounting and tax requirements.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, or delete your personal data.

  • Object to processing or request restriction of processing.

  • Request transfer of your data to another provider.

To exercise these rights, contact us at info@ehonline.co.uk.

7. Cookies

Our website may use cookies or analytics tools to improve performance. You can disable cookies in your browser settings if preferred.

8. Security

We take appropriate measures to protect your personal data from unauthorised access, loss or misuse.

9. Changes to this Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.